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Multi-Million Pound Investment News

08/12/2021

We are delighted to announce a multi-million pound refurbishment plan, beginning with a £4million first phase Open Lobby roll out across four of our Holiday Inn hotels.

Starting with the Holiday Inn Bristol Filton, the new Open Lobby will be unveiled in early July, closely followed by the Holiday Inn Glasgow Airport, the Holiday Inn Cambridge and the Holiday Inn Edinburgh, all of which are on track to showcase their major seven-figure Open Lobby refurbishments in the same month.

The Open Lobby concept, designed to provide guests with one multi-faceted public space to eat, meet, relax, socialise and work as they choose, has already been successfully rolled out at our hotels: Holiday Inn London Heathrow M4, Jct.4, the Holiday Inn Brentwood and the Holiday Inn Milton Keynes – Central.

The traditionally separate zones of a reception, lounge, bar and restaurant are merged into one stylish and cohesive ‘Open Lobby’ space where guests can operate in a more instinctive, relaxed and homely way.

The multi-functioning zones encourage guests to better utilise all areas and facilities in a way which works around their lifestyles and preferences, allowing them to blend work and leisure seamlessly, which has become a greater demand in recent times. The Open Lobby has also shown to improve interaction between staff and guests as the Front of House reception teams can be more adaptable and accommodating while guests use the space, as well as the team serving the Open Lobby area who can meet a wider range of needs.

Key features of the Open Lobby include free Wi-Fi, a ‘To Go’ Café where food and drinks are available 24/7, versatile dining spaces with everything from booths to high and low seating, a living-room style Media Lounge with comfy seating, games, magazines and TV and an E-Bar where guests can plug-in with lots of power points, a wireless printer and more.

Simon Teasdale, Chief Executive Officer for LGH Hotels Management Ltd, commented: “It’s an incredibly important time for us as a business and indeed the country, as we get back to some sort of normality and routine this year. We have invested significantly and worked hard to welcome back guests with a fantastic new Open Lobby refurbishment which gives them the freedom, flexibility and facilities to live and work remotely in a fit-for-purpose space. The first part of this roll out will help us to set a new standard in mid-scale hospitality by adapting to the ever-changing needs of our guests with excellent execution. This major refurbishment plan will pave the way for the second phase of the roll out, and of course beyond to the entire hotel portfolio very soon.”

The Open Lobby concept will continue to be rolled out across the LGH Hotels Management Ltd portfolio to further improve and upgrade the guest experience across the board and to better accommodate the needs of contemporary business and leisure guests. The second phase of the roll out will start in mid-July with the Holiday Inn Regent’s Park.

The open lobby concept is unique to the Holiday Inn brand and has been extended to properties across Europe to become a brand-defining feature.

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