The Holiday Inn Oxford, part of LGH’s hotel portfolio, received double recognition at the recent IHG Hotel Impact Awards 2022, winning the GSI Most Improved Impact Award and Housekeeping Team & Colleague Impact Award.
For the third year running IHG, one of the world’s leading multinational hotel companies, have recognised the tremendous achievements of its many hotel teams, individual colleagues and General Managers with the IHG Impact Awards across the EMEAA region. An initiative created to enable people across the business to nominate and recognise hotel leaders, peers and colleagues who they feel made the biggest difference and impact during the year.
Recognised for their hard work and commitment, Ewelina Dominkowska, the Housekeeping Manager at the Holiday Inn Oxford, was awarded the Housekeeping Team & Colleague Impact Award which recognises individuals or teams within the housekeeping department who have made a significant positive impact on the hotel’s overall guest experience and operation performance. There are several factors that contribute to winning this award, including outstanding cleaning and maintenance of guest rooms and public areas, efficient and effective operations, collaboration and teamwork, innovation and problem-solving and lastly a positive attitude and guest-focused approach.
The GSI Most Improved Impact Award was presented to the Holiday Inn Oxford for their efforts and achievements in 2022 and shows the dedication to providing guests with a great experience. Over the past year, the hotel demonstrated significant progress and improvement in guest satisfaction, quality assurance, financial performance and overall operational effectiveness, all recognised and rewarded by IHG.
GSI, or Guest Satisfaction Index, is a metric used by IHG to measure guest satisfaction, calculated by guest survey responses and online reviews to assess various aspects of the guest experience – check-in and check-out/room cleanliness, comfort, F&B, and overall service. The GSI is a critical performance indicator, used to track progress and benchmark against other hotels within the brand portfolio.
Gavin Webster, General Manager for the Holiday Inn Oxford Hotel, commented: “My team and I are incredibly proud to have won both the GSI Most Improved Impact Award and the Housekeeping Team & Colleague Impact award. These awards are a testament to the hard work and commitment of our colleagues in providing exceptional service, going above and beyond daily and creating memorable experiences for each and every guest – long may it continue!”.
The IHG Impact Awards winners are selected through a rigorous evaluation process, involving nominations, submissions and reviews by a panel of judges of IHG executives, industry experts and past winners.
The Holiday Inn Oxford recently unveiled a £1 million refurbishment to transform its public spaces and showcase a brand new Open Lobby concept on the ground floor, revolutionising the way guests live and interact at the hotel. The Holiday Inn Oxford offers free on-site parking for hotel residents, free WiFi, 24-hour room service, a mini gym and a restaurant. The hotel is very family friendly and well equipped to host meetings and events with 11 modern meeting rooms at the Academy Conference Centre. The Holiday Inn Oxford is ideally located, close to the city centre and within easy access to Oxford Parkway train station for direct links to London and designer outlet shopping at Bicester Village Retail Park.
A huge congratulations to all winners.